Return & Refund Policy

Return & Refund Policy

1. Return Eligibility

Customers may request a return only if the product received is damaged, defective, incorrect, or expired at the time of delivery.

2. Return Request Timeline

Return requests must be submitted within 48 hours of product delivery along with proper images or proof of the issue.

3. Non-Returnable Products

Opened, used, or damaged products caused by customer handling are not eligible for returns or refunds due to hygiene and skincare safety reasons.

4. Refund Approval Process

All refund and return requests are reviewed by our support team after verifying the issue and submitted proof provided by the customer.

5. Refund Method

Approved refunds will be processed through the original payment method or bank transfer within the applicable processing timeline.

6. Replacement Policy

If eligible, customers may receive a replacement product instead of a refund depending on stock availability and issue type.

7. Shipping Charges

Shipping charges are generally non-refundable unless the return is approved due to incorrect, damaged, or defective product delivery.

8. Cancellation Policy

Orders may only be cancelled before dispatch. Once the product has been shipped, cancellation requests may not be accepted.

9. Processing Time

Refunds or replacements may take several business days depending on payment providers, banks, or courier verification processes.

10. Contact Information

For return, refund, or replacement support, customers can contact:

Phone: +91 9123061247
Email: Newyorkbeauty@newyorkbeauty.in
Business Address: Floor No.: C-3, Building No./Flat No.: N 8/254, Road/Street: NEWADA, Locality/Sub Locality: Sunderpur, Varanasi, Uttar Pradesh – 221005