Refund requests submitted to My Homes Stay™ will be reviewed based on the type of booking, membership, registration, or service purchased. Refunds are applicable only where permitted under the specific terms of the respective service.
Guests may request cancellation of their bookings in accordance with the cancellation policy applicable at the time of reservation. Refund eligibility will depend on the cancellation period, booking conditions, and confirmation status.
Membership fees, property registration fees, Area Network Partner registrations, and other one-time service charges paid to My Homes Stay™ are generally non-refundable unless otherwise specified in writing or required under applicable laws.
Once a refund request is approved by My Homes Stay™, the eligible refund amount will be processed through the original payment method or any other approved payment channel. Processing time may vary depending on banking institutions and payment service providers.
Certain promotional offers, discounted bookings, special packages, convenience fees, service charges, and third-party charges may be non-refundable. Such conditions will be communicated during the booking or registration process wherever applicable.
In the event that a booking or service cannot be provided due to operational, technical, or unforeseen circumstances, My Homes Stay™ will review each case individually and determine an appropriate resolution, which may include rescheduling, service replacement, partial refund, or full refund where applicable.
If a payment is made more than once due to a technical issue or transaction error, users should immediately contact My Homes Stay™ with the relevant payment details. Verified duplicate transactions will be reviewed and refunded wherever applicable.
All refund requests are subject to verification and approval by My Homes Stay™. The company reserves the right to approve, reject, or partially process any refund request based on the applicable booking terms, service conditions, and supporting documentation.
My Homes Stay™ reserves the right to update or modify this Refund Policy at any time to reflect changes in business operations, legal requirements, or service offerings. The latest version will always be available on the official website.
For any questions regarding cancellations, refund requests, payment concerns, or transaction-related assistance, users may contact the customer support team of My Homes Stay™ through the official contact details available on our website. Our team will make every reasonable effort to provide timely and transparent assistance.